Keep your mailroom running at peak performance with fast, reliable, and local service from Mail Movers. When your postage meter, folder-inserter, or other critical mailing equipment goes down, you don’t have time to wait for a technician from “over the bridge.” As the Delmarva Peninsula’s authorized Quadient dealer, we have a team of factory-trained technicians based right here in Salisbury, MD, ready to provide the prompt, expert support your business deserves.
We are more than just a service provider; we are your local partner in mailroom efficiency. Our commitment is to minimize your downtime and maximize your productivity. With a deep inventory of genuine Quadient parts and years of hands-on experience, our team can often diagnose issues over the phone and can arrive on-site with everything needed to get you back up and running, often in four hours or less.
Our Equipment Service & Support Offerings
We provide comprehensive support for the full line of Quadient mailing equipment, as well as many other makes and models. Our services are designed to cover every stage of your equipment's lifecycle, from initial setup to ongoing maintenance and emergency repairs.
On-Site Equipment Repair
When a machine breaks down, your business operations can grind to a halt. Our local presence means we can be at your door faster than any other provider. We guarantee a 4-hour response time for all service calls on the Delmarva Peninsula, ensuring your equipment is back online as quickly as possible. Our technicians arrive with the tools and parts needed to fix the problem on the first visit.
Preventive Maintenance Agreements (PMA)
Avoid unexpected downtime and costly emergency repairs with a scheduled Preventive Maintenance Agreement (PMA). Our technicians will regularly visit your facility to inspect, clean, lubricate, and calibrate your equipment, ensuring it runs reliably and extending its operational life. A PMA is the most cost-effective way to protect your investment and ensure consistent performance.
New Equipment Installation & Training
Proper setup is key to getting the most out of your new equipment. Our team handles the complete installation and provides comprehensive on-site training for your staff, empowering them to operate the machinery efficiently and confidently from day one. We don't leave until your team is comfortable with every feature.
Genuine Parts & Supplies
Using genuine manufacturer parts is critical for the longevity and performance of your equipment. We maintain a large, local inventory of genuine Quadient parts, ink, sealing solution, and other essential supplies, ensuring you get the right components without delay. This local availability is a key advantage over online suppliers.
Why Choose Mail Movers for Your Equipment Service?
- Guaranteed 4-Hour Response Time: We are the only provider on the Delmarva Peninsula that can guarantee a technician at your door in four hours or less.
- Local, Factory-Trained Technicians: Our team lives and works in your community. They are Quadient-certified experts with years of experience.
- Extensive Parts Inventory: Our local parts stock means faster repairs and less downtime for you.
- Phone Support & Remote Diagnostics: We can often solve issues right over the phone, saving you time and money.
- Flexible Service Agreements: We offer a range of service plans, from annual preventive maintenance to all-inclusive coverage, tailored to your needs and budget.
Service Agreement Comparison
Feature | Preventive Maintenance Agreement (PMA) | All-Inclusive Agreement |
|---|---|---|
Scheduled Maintenance Visits | ✅ | ✅ |
Guaranteed Response Time | ✅ | ✅ |
Labor for Repairs | Discounted | Included |
Parts for Repairs | Discounted | Included |
Phone & Remote Support | ✅ | ✅ |
Best For | Budget-conscious businesses wanting to prevent issues | Businesses wanting complete peace of mind and fixed costs |
Frequently Asked Questions
What brands of equipment do you service?
We are the authorized service provider for all Quadient (formerly Neopost) equipment. We also have experience servicing a wide range of other mailing equipment brands. Please contact us with your specific model to confirm.
What is your service area?
We provide on-site service to the entire Delmarva Peninsula, including the Eastern Shore of Maryland (Salisbury, Easton, Cambridge, Ocean City), Delaware (Kent & Sussex Counties), and the Eastern Shore of Virginia.
What is included in a Preventive Maintenance Agreement (PMA)?
A standard PMA includes regularly scheduled visits for inspection, cleaning, lubrication, and calibration of your equipment. It also often includes discounts on parts and labor for any necessary repairs. We can customize a PMA to fit your specific needs.
How quickly can I get supplies like ink or sealing solution?
Because we stock most essential supplies locally at our Salisbury facility, you can often pick them up the same business day, a significant advantage over online suppliers.
Why is local service so important?
Local service means faster response times, less downtime, and a partner who understands the specific needs of Delmarva businesses. When your equipment fails, you need a technician who is minutes away, not hours or days.
Don’t Let Downtime Disrupt Your Business
Whether you need an emergency repair or want to set up a proactive maintenance plan, Mail Movers is your local expert for mailing equipment service. Our goal is to keep your mailroom running smoothly so you can focus on your business.
Contact us today to learn more about our service agreements or to schedule a service call!
